Reservations are exclusively accepted in writing. You can book via email, through our website, or via a booking platform.
Reservations are exclusively accepted and recognized in writing. Please use email, our website, or a booking platform for this purpose.
No. A telephone inquiry alone does not constitute a binding booking. The reservation must be made in writing.
The booking becomes binding as soon as the agreed deposit has been received by us or we have received a copy of the payment receipt.
Only the latest contract or the most recently confirmed written agreement regarding the number of apartments and guests is valid. Previous offers are replaced by it.
Change requests should be submitted in writing. Whether a change is possible depends on the specific booking and availability.
The deposit amounts to approximately 30% of the total price and must be paid within 2 days of the booking date.
The deposit must be paid within 2 days of the booking date.
For the booking to become binding, the agreed deposit must be paid within the deadline. If you have any questions regarding your booking, please contact us directly.
Yes. In the case of a bank transfer, we kindly ask you to send a copy of the payment receipt via email.
Please state "Caparra confirmatoria" as the payment reference.
The "Caparra confirmatoria" is an Italian deposit or confirmation deposit in accordance with Art. 1385 of the Italian Civil Code (Codice Civile). By paying the deposit, you explicitly accept the agreed cancellation policy.
Yes. By completing the booking, the guest declares that they have read, understood, and accepted the Terms and Conditions.
Your apartment will be available from 2:00 PM on the day of arrival.
Please inform us of your expected arrival time via email or WhatsApp at least 2 days prior to your arrival.
Standard apartment availability begins at 2:00 PM. An earlier handover can only be confirmed upon prior request and is subject to availability.
Prior notification is strictly required if you plan to arrive after 6:00 PM.
Yes, a later arrival is generally possible. However, please be sure to inform us in advance if you will be arriving after 6:00 PM.
The remaining balance for the stay must be paid on the day of arrival upon handover of the apartment.
The final payment can be made via bank transfer or in cash. If paying by bank transfer, please send us a copy of the payment receipt via email.
Yes. The remaining balance can also be paid before arrival via bank transfer. Please send us a copy of the payment receipt via email afterwards.
Yes. A cancellation must be made in writing, received within the applicable deadlines, and confirmed by us in writing.
The deposit is generally non-refundable in the event of a cancellation. The agreed cancellation conditions apply.
For cancellations up to 3 months before the arrival date, the deposit will be retained.
For cancellations between 3 months and 1 month before the arrival date, 50% of the total price will be charged as a cancellation fee.
For cancellations from 1 month before the arrival date, 100% of the total price will be charged.
In the event of a no-show, 100% of the total price will be charged. There is no entitlement to a refund.
In the event of a delayed arrival, the agreed cancellation conditions apply. Unused nights will not be refunded.
In the event of an early departure, there is no entitlement to a refund for the unused nights.
Yes. Payments already made can be offset against any applicable cancellation fees.
Yes. We highly recommend purchasing travel cancellation insurance to cover potential cancellation costs in the event of illness or other unforeseen circumstances.
No. The legally mandated local tourist tax is not included in the total price and will be charged separately on-site.
The amount of the local tourist tax is determined by the currently applicable legal or municipal regulations.
Children under the age of 14 are exempt from the local tourist tax.
The apartment must be vacated by 9:00 AM at the latest on the day of departure.
Please inform us if you plan to depart before the agreed departure date. In the event of an early departure, there is generally no entitlement to a refund.
Yes. Prior to departure, the apartment will be inspected to ensure it is in proper condition and to check for any potential damage.
The tenant is liable for any property damage caused by themselves or their party.
Yes, standard final cleaning is generally included in the price.
If the apartment is left exceptionally dirty, we reserve the right to charge an additional cleaning fee ranging from 60 to 100 Euros.
No. Smoking is strictly prohibited throughout the entire building.
No. Pets are not permitted in the accommodation.
Quiet hours must be observed from 10:00 PM to 7:00 AM.
No. Only the guests registered at the time of booking are permitted to stay in the apartment. Exceeding the registered number of guests may result in additional charges.
Only registered guests are permitted to enter the building and the apartments.
No. Strollers and prams are not allowed inside the apartment. A designated storage room is available on the ground floor for this purpose.
Strollers and prams can be stored in the designated storage room or depot on the ground floor.
No. Ski boots and other winter equipment are not allowed in the apartments. Please use our dedicated ski room instead.
No. Kitchen appliances such as grills, barbecues, or deep fryers are not allowed to be used in the apartments.
No. For safety reasons, deep fryers must not be used in the apartments.
Our apartments feature natural wooden floors. Out of consideration for the floors, we kindly ask you to wear slippers or indoor footwear.
In the event of a lost key card, the tenant is liable for the actual replacement costs.
Yes, families with children are very welcome.
The duty of supervision lies entirely with the parents or legal guardians. They are also liable for any damage caused by their children.
No. Children are only allowed to use the elevator when accompanied by an adult.
Yes. Upon request and depending on the child's age, we can provide a baby cot or crib. Availability must be confirmed by us in advance.
Yes. A wooden crib for children aged approximately 2 to a maximum of 4 years is available upon request. Please request this at the time of booking and ensure it is confirmed by us.
Yes. A children's high chair or booster seat for the table is available upon request and must be reserved in advance.
Yes, a changing mat can be provided upon request.
Yes, a baby bathtub for newborns is available upon request.
A baby bottle warmer can be provided upon request, subject to availability.
For children aged approximately 2 to 4 years, a bed guard or side rail can be provided upon request.
Yes, a children's toilet adapter seat can be provided upon request.
A child-sized toilet can be provided upon request, subject to availability.
Yes. The requested equipment should be asked for during booking or as early as possible. The provision must be confirmed by us.
Skis, ski boots, snowboards, snowboard boots, and all winter equipment must be stored exclusively in the designated ski room located in the entrance area near the reception.
No. Ski boots and snowboard boots are not permitted inside the apartments.
Wet or dirty winter gear must not be kept inside the apartments. Please make use of the designated ski room for this.
Snowboards and snowboard boots must be stored exclusively in the designated ski room.
Yes. During the summer season, the ski room serves as a storage space for bicycles and cycling accessories.
No. Bicycles and cycling accessories must be kept in the designated storage room.
Yes. Ski and bicycle rental shops are located in the center. We are happy to help you locate one or assist with arrangements.
Yes. A designated parking lot is available for our guests directly in front of the house.
The parking lot is available to our guests. Please feel free to contact us directly regarding the current terms and conditions.
No. We assume no liability for any damage to vehicles parked in our parking areas.
No. We assume no liability for items or valuables left inside vehicles.
Yes. Our accommodation is located directly in the town center.
The church is located approximately 200 meters away.
The Seceda cable car is approximately 450 meters away.
The Seiser Alm gondola is approximately 380 meters away.
The Resciesa funicular is approximately 400 meters away.
A regular bus stop is located about 110 meters away. In addition, there is a ski bus and local village bus stop located directly in front of the house.
Yes. A ski bus and local village bus stop is located directly in front of the house.
Yes. A grocery store is located approximately 60 meters from the accommodation.
Yes. A fruit and vegetable shop is located about 50 meters away.
Yes. A pizzeria and various restaurants options are located in the immediate vicinity, roughly 50 to 120 meters away.
Yes. A children's playground is located approximately 100 meters from the accommodation.
The landlord assumes no liability for the loss or theft of personal items.
As a general rule, no liability is assumed for the personal belongings of guests.
The landlord assumes no liability for events of force majeure, such as natural disasters, government orders, or power and water outages.
Parents or legal guardians are responsible for supervising their children and are liable for any damage caused by them.
The contractual relationship is governed by Italian law.
Bolzano is agreed upon as the place of jurisdiction.
The "Caparra confirmatoria" is specifically governed by Art. 1385 of the Italian Civil Code (Codice Civile).
Yes. Bed linens, bath towels, and kitchen towels are provided by us.
Yes. An extra linen and towel change is possible and will be charged separately.
Yes. For stays of two consecutive weeks, the linen and towel change is provided free of charge.
Yes. A washing machine is available in the storage room to the right of the entrance.
The washing machine can be used between 8:00 AM and 7:00 PM.
Use of the washing machine is subject to a fee. Laundry detergent tabs are included in the price per wash cycle. Please contact us to arrange use.
Yes. A clothes drying rack is available.
Please only hang non-dripping laundry on the indoor clothes rack.
Yes. An iron and ironing mat can be provided upon request.
Yes. A public laundromat is located approximately 70 meters from the property.
Yes. The kitchen is fully and comfortably equipped.
Amenities include various pots and pans, dishes, cutlery, knives, glasses, a Moka pot, a Nespresso capsule machine, a toaster, a dishwasher (including detergent tabs), and an electric kettle.
A drip coffee maker is available upon request.
Yes. The apartments feature a Nespresso capsule coffee machine.
Yes. A toaster is available.
Yes. A dishwasher including detergent tabs is provided.
Yes. An electric kettle is available.
A microwave is available upon request.
The bathroom is equipped with bath towels, hand towels, bidet towels, a bath mat, hand soap, a hairdryer, and a makeup mirror.
The bedrooms feature down-microfiber duvets, bed linens, and one blanket per room.
Yes. Vacuum cleaners and additional cleaning supplies can be found in the storage closet in the stairwell on both the first and second floors.
