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Classic Apartments
Opening Since August 2018

Booking conditions of "Classic Apartments" in Ortisei Val Gardena

Read our general terms and conditions and look forward to carefree holidays at the foot of the Sassolungo, the Sella massif and the Alpe di Siusi

Booking

Reservations can only be made in writing. With the written booking, guests explicitly declare to have read, understood and accepted the terms and conditions.

Deposit payment

Deposit payments (approx. 30% of the total price) must be paid within 3 days of the booking. We will send you our bank details with your booking confirmation. Reservations are considered binding upon receipt of the deposit. By paying the deposit, the general conditions - especially the cancellation conditions - are held as fully understood and legally accepted. Italian civil law applies and the place of jurisdiction is Bolzano.

Check-In

On the day of arrival, the apartment will be available from 2 p.m. Please let us know via email your expected arrival time two days before the start of your holiday and notify us if you will arrive after 6 p.m.

Payment method

We ask you to pay the outstanding payment of your stay in cash on the day of arrival. Unfortunately we cannot accept credit or debit cards.

Check-Out

Apartments must be vacated by 9 a.m. on the day of departure. Please organise your departure so that you can leave without stress and with pleasant memories of your stay in our apartment.

Ahead of your departure we will carry out an inspection of the apartment. In the case of any damages, the tenant will be held responsible. Final cleaning is usually included in the cost. If the apartment is left in an exceptional or unreasonable state, an additional cleaning charge of € 60.00 will occur upon departure.

Cancellation fees

According to the Consumer Protection Code, the deposit will not be refunded in the event of cancellation. Cancellation fees may continue to be charged if you arrive late, do not arrive at all (no-show) or for last-minute cancellations. The following cancellation conditions apply: there are no cancellation fees up to 3 months before departure. From 3 months to 1 month before departure we charge 50% of the total price. From 1 month to the day before departure and in case of no-show, late arrival or early departure we charge 100% of the total price.

Please note
The cancellation declaration must reach us in written form and be confirmed by us in writing within the time-frames indicated above. We recommend that you take out a travel insurance policy immediately after booking your stay: this should cover any cancellation fees and will enable you to look forward to your holiday without any concerns. Please note that in case of cancellation, any cancellation fees can be offset with the deposit paid.

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